Coaching at Work : Open programme

Written by Matt Somers on . Posted in Coaching Skills for Managers

Coaching at Work : Open programmeIt has been a few year’s since we’ve run our coaching programme on an open
basis, but we have a client with three people who need the training. This
is too few for an in-house course and so I’m contacting other clients to
see if they have one or two people with a training need in coaching skills.

I am looking at late October, probably in the Darlington (North East England) area.

I am happy to charge our old price of £750 + VAT per person which covers
the 2 days of training and 1 night’s dinner, bed and breakfast at the venue.

I’m only looking foe expressions of interest at this stage and so would be
grateful if you could leave a comment if you’re interested.

How to coach your boss

Written by Matt Somers on . Posted in Coaching Skills for Managers

How to coach your boss

How to coach your boss

I am often asked, can I coach my boss?

The simple answer is yes you can and the coaching principles are exactly the same. You do however need to be subtle, making sure you don’t usurp their authority and doing everything you can to work in a relationship of trust. The relationship you have with your boss is very important on both a professional and a personal level. It can have a significant influence on your day-to-day job satisfaction as well as your long-term career success. The relationship is also important to your boss who is counting on you, and your colleagues, to satisfy customers, meet deadlines and achieve objectives. But keeping this relationship healthy and productive is not about ‘managing’ your boss: it’s about understanding them, and yourself, and then choosing to behave in a way that gets the best results for you, your boss and your organisation.

Only by understanding your mutual needs, styles, expectations, strengths and weaknesses can you develop a relationship that works for both of you. In any relationship what you say and do influences the other person. You can’t change your boss but you can control your own behaviour. It’s important, therefore, to understand what you do that either helps or hinders the relationship. Here are some actions you can take to make the relationship work.

Take responsibility for your own career and personal development. Ask for feedback and coaching throughout the year – don’t just wait for performance reviews. Have a view on your own performance – what are you doing well; what do you need to improve on and be willing to discuss these things.

Take responsibility for coaching sessions. Not all bosses are good at holding coaching conversations so help by being as positive as you can be, even if you don’t like some of the criticism you may receive. Find out what your boss’s expectations are and share your own. Tell your boss what development and support you need. Don’t assume they’ll automatically know.

Use your boss’s time well. Your boss’s time is limited so make good use of it, don’t waste it. Find out if your boss is a lark (good first thing in the morning) or an owl (better later in the day) and choose your moment to raise issues and suggest coaching exchanges.

Use coaching to identify your boss’s preferred working style

How do they like to receive information – face-to- face, in writing, by email?

How much do they like to be involved in decisions?

How organised are they – can they cope with a little chaos?

How comfortable are they with risk taking?

How ‘hands-on’ or ‘hands-off’ are they – can you use your own initiative?

Recognise and appreciate your boss’s strengths. Compliment your boss when they do something you like; that way they’ll learn the actions and attitudes that work for you. Remember, bosses are human and make mistakes too. If your boss is reasonable when you make a mistake then you should be prepared to be the same for them.

A coaching approach to team leadership

Written by Matt Somers on . Posted in Coaching Skills for Managers

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A coaching approach to team leadership

A coaching approach to team leadership

In the earlier post, The Qualities of a High Performing Team, we saw that effective leadership need not necessarily come from the nominated team leader. But working on the assumption that you probably are the leader in your team let’s turn our sights on how to combine coaching or team development with other elements of effective leadership.

Look for tomorrow’s problems and issues today

Good leaders tend to be alert, their antennae are permanently raised and they try to spot problems and opportunities early. Try to deal with problems when they are small. If, for example, team members are falling out – and this seems to be more than just the natural jockeying for position at the Assertion stage – intervene and restore communication. It won’t be easy and it won’t be comfortable but you’ll otherwise end up having to solve a much bigger problem.

Learn to adapt to change and turn it to your advantage

In the modern world of work, nothing stays the same. Your team will find the constant change frustrating and wearing and so will you. However you have to be the one to focus on the glass as half-full rather than half-empty. You have to be the eternal optimist and to see changes as opportunities rather than threats. Remember the team will model their reaction to change on yours.

Set high standards and clear goals

Before the team can align behind common goals as we described earlier, they must have common goals to work towards. Often it will be your job to create those goals. Ideally working with the team to create them, but being prepared to take the lead if there is disagreement or the process is taking too long.

Create a sense of purpose, so that individuals can believe in what they’re doing

In these modern times, people are looking from far more from their work than just a living wage. Teams need to believe that their work is meaningful and worthwhile if they are to give of their best. More difficult in a commercial setting than a charitable endeavour perhaps but every business process has a customer at the end of the chain. A person like us who must surely benefit in some way from us doing the best job we can.

Act decisively but not impulsively

Your team will respect you more if you’re prepared to take a position and stand by a decision. Sometimes your decisions will be wrong and you will have to clean up the mess. Other times you’ll be the hero. As long as you act in accordance with your values and can honestly say you believed you were doing the right thing your team will back you.

Practice what you preach

Have a clear view of exactly what you think it means to be a member of that team and then be that person before you expect it of anyone else.

Keep your composure at all times

‘Composed’ needs to be your default setting, unfair though that may seem. Rather than worry about times when it may be appropriate to shout and swear and lose control just don’t do it. Or at the very least, don’t do it in front of the team.

Provide an atmosphere of enthusiasm

Remembering that the team’s level of enthusiasm can never exceed your own.

Be sensitive to the needs of all team members

Finally, despite all this talk of teams, let’s remember that teams are just collections of individuals who’ll have their own unique set of characteristics, beliefs and values that you’re seeking to gel. Everyone has potential, everyone has a powerful contribution to make and if you coach them properly, make it they will!