Out from under the ash cloud

Written by Matt Somers on . Posted in Thoughts from that Coaching Bloke

Ash cloud? I'll "duck out" if you don't mind

Ash cloud? I'll "duck out" if you don't mind

My recent holiday in Orlando, Florida lasted a lot longer than planned because we were unable to fly home for a week due to the Icelandic volcanic ash cloud. This threw up an interesting contrast between the US and UK way of dealing with such things. My family and I found ourselves the welcome guests at both Disney and Seaworld theme parks who were allowing free entry to any stranded Brit who could produce a passport and a flight ticket. Compare this to a friend’s aunt who having been stuck in southern Spain for a week and having made a convoluted trip home lasting about three times longer than it needed to arrived at her UK airport to find…….. a parking ticket!! Makes you proud to be British.

You can read more about what this break taught me about customer service on the Latest Article tab.


Matt Somers is the UK’s leading trainer of managers as coaches. His coaching skills training programmes, books, articles and seminars have helped thousands of managers achieve outstanding results through their people.

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