I’m not pals with Paypal

Written by Matt Somers on . Posted in Thoughts from that Coaching Bloke

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Is it me?

A while ago we decided to try to make it easier for our customers to do business with us by enabling them to pay by credit card.

First call was my bank who seemd to think £25 a month to service a handful of transactions a year was perfectly reasonable. ’nuff said.

So we turned – as many do – to good ol’ Paypal; assured by their web page sales blurb that our customers could merrily brandish their credit card irrespective of whether they had a Paypal account or not.

I pasted in their little Buy Now button and assumed all was well. And indeed it was. Until someone actually tried using this button to give me some money.

They were met with a succession of error messages that I’ll not bore you with but which amounted to “Go away”.

Now, I’m no Richard Branson but it struck me that this probably wasn’t too great for business so I decided I would call up the Paypal guys and have them restore my sense of Tickety Boo.

The automated voice interactive thingy eventually directed me to….. well I can only conclude it was the same island as the characters of Lost find themselves stranded upon. The explanation was equally baffling. It seems you can use your credit cards to pay for things from Merchants who use Paypal, but only up to a limit. Nobody appears certain what these limits are but I’m sure the numbers 8,15, 23 and so on featured.

I thought that because Paypal take a commission whenever someone pays for something via their intermediary system that the more they allowed this to happen, the more money they’d make. I’m clearly missing something.

Please leave me some comments or advice on this one. Would it be easier to ask my clienst to roll up a bundle of tenners and push them through my letterbox?

Make a presentation? Get me out of here!

Written by Matt Somers on . Posted in Thoughts from that Coaching Bloke

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Browsing through the colour suplement that came with my weekend paper, I came across one of those ‘top 10 worst fears’ that they print occaisionally. There at number one was:

Speaking in public

Spiders were at number two and death was at number seven! Am I really to conclude that most people would rather die than make a presentation? (You don’t have to answer that)

So this set me thinking. I train and present regularly and it doesn’t bother me. Is this because I am some lucky soul with certain skills and attributes unavailable to other folk? Don’t think so. I think it is because that – unlike many – I was given proper, well constructed training in these areas as I shinned up the greasy pole.

I spoke to a few folk who would happily sell a kidney rather than present and suggested I put them together a training workshop on the subject. No you pillock, they replied, do you not realise that because we’re so fearful of presenting the last thing we want to do is go on a course where you have to give a presentation!

My challenge it seems then is to help people build their presenting ability without having to actually present. I have some ideas of how I could go about this, but would welcome suggestions and comments too. I’ll also give regular updates on my progress here.

Well here goes!

Written by Matt Somers on . Posted in Thoughts from that Coaching Bloke

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Hello Cyberspace,

I’ve spent the last few months reading about t’internet and how people like me (arrogant so and so’s, pompus enough to think anyone is interested) ought to set up a blog and share their thoughts, plans, ideas and musings with the world at large.

So that’s what I’m going to do.

I make my living turning managers into coaches and offering them tools to help with the people side of working life.

I’ve always loved the world of work, probably because I’ve had some diamonds for bosses and been able to sit back and watch others be managed by cretins. So I’ve learnt a lot.

However, my interests extend to, amongst other things, bass guitar, wing chun kung fu and wondering which there’s more of; cabbages or pigeons.

I look forward to interacting with people in this brave new world