Refund Policy

Matt Somers Coaching Skills Training Ltd back everything we sell with a lifetime guarantee. If you are genuinely dissatisfied with any of our products or programmes, just let me know and I will refund 100% of the purchase price; no fuss; no bother; no questions.

You have nothing to lose. All the risk is on me. I do this simply because it’s bad business for me to have dissatisfied clients.

Please just take a moment to ensure you can comply with the following conditions:

Digital Products

We will ask you simply to certify that you:

Understand that any download is coded with a digital watermark

Have not kept or distributed them in any form

Have not allowed any copies to be taken by third parties

Have not made them accessible via the internet or other medium

Physical Products

Just return any books, manuals, CDs or DVDs in saleable condition to:

Matt Somers – Coaching Skills Training

The Old Brewery Castle Eden
County Durham
TS27 4SU

Your refund will be generated upon receipt of the goods in our offices.

Face to face events

Cancellations received more than 20 working days before any face to face event are subject to a cancellation fee of 30%. If a cancellation is received within 20 working days of the event, the full fees are payable. Participant names can be changed at any time without penalty.

We reserve the right to substitute the advertised venue if participant numbers are substantially above or below those furnished to the hotel/conference centre at the time of the booking.

In the event of a change, we will do out utmost to provide a venue of similar quality in the same location.

We reserve the right to cancel a programme at any time and offer an alternative date, a credit or a refund without any liability for any consequential or direct loss.

 

About 

Matt Somers is the UK’s leading trainer of managers as coaches. His coaching skills training programmes, books, articles and seminars have helped thousands of managers achieve outstanding results through their people.