The power of the coaching follow up

Written by Matt Somers on . Posted in Coaching Questions

The power of the coaching follow up

The power of the coaching follow up

If you’re reading this as a coaching manager rather than an independent coach, you have an advantage. It is much easier for you to follow up and keep in contact with your coachees. This has real advantages when it comes to coaching on say, unhelpful habits because change of this type responds better to a regular series of short sessions than it does to weighty, single sessions. This is obviously easier to achieve when you’re working alongside people day by day.

Let’s pick up with Elaine and Curtis. You’ll remember that Elaine was going to meet with Johnston Technologies and that Curtis had been coaching her so that she was fully focused. Here they are having their coffee the next morning.

Curtis

How did you get on?

Elaine

OK I suppose, but he didn’t sign up for the 3 month support package

Curtis

How soon did you realize that?

Elaine

Pardon me?

Curtis

How soon in the conversation did you realize he wasn’t going to sign up?

Elaine

I’m not sure I understand. When I asked him if he was ready to commit he said no. That was at the end of the conversation.

Curtis

Were you surprised?

Elaine

I wasn’t actually

Curtis

How come?

Elaine

Well now you mention it I could tell by his body language after about five minutes. He’d said earlier on that he was a bit wary of training companies, but I pressed on. About five minutes in he just glazed over.

Curtis

Did you change your approach?

Elaine

No I didn’t because I wasn’t really sure what to do.

Curtis

So what if that happens again?

Elaine

Well I hope it doesn’t, but I think I’d acknowledge what was happening and ask if everything was clear or if he had any comments he wanted to raise before we went on.

Curtis

That sounds like a good idea. Well done. How did you feel at the end of the meetin

Elaine

Well, he did say he would definitely be back in touch, so I must have made that good impression I wanted to!

We can see that Curtis has used coaching questions to make sure Elaine has learnt a great deal form her experience and invited her to realise that some things went very well too.

About 

Matt Somers is the UK’s leading trainer of managers as coaches. His coaching skills training programmes, books, articles and seminars have helped thousands of managers achieve outstanding results through their people.

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