Do you have the required coaching skills?

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Coaching Skills Series

This is one of many articles I intend to post this year considering the range of principles, skills and experiences you’ll need to be an effective coaching manager for the people in your team.

Here we consider a range of coaching skills necessary for success. Next time we’ll look at the part that expertise plays in the coaching role.

Hire meHave a look at this extract from a recent job advertisement:

Become part of one of the UK’s leading companies with rewards and benefits to match – this is an excellent opportunity to work for an extremely successful financial organization which is also renowned for its first-rate salary schemes. They also offer work flexibility and a training and development programme with fast moving career progression opportunities for the right candidate.

As the Branch Manager you will be responsible for achieving and exceeding service, sales and control targets by managing, coaching and motivating the Branch team to deliver outstanding customer service. You also ensure the branch team delivers results whilst following the Bank’s service and sales processes and procedures.

The role will also involve coaching and training to build professionalism and knowledge. You will also be responsible for inducting new staff and supporting their development, and managing the resourcing of the branch to make sure it is working to maximum capacity to provide excellent customer service. This will be achieved through regular meetings with the team to encourage and motivate them, thus ensuring that sales opportunities and customer service are optimised.

Sales team management experience is essential, preferably within retail banking although strong career minded managers from a retail background may also be considered.

The successful candidate must have experience in leading, motivating and influencing a sales team. You will also be passionate about providing a world class level of service and have the ability to lead from the front.

In return you will be rewarded with a competitive salary and excellent benefits package tailored to your individual requirements.

This is not a specific coaching job, but a general management position. Nevertheless, coaching is mentioned twice and the other words in bold are both required of the effective coach and a product of their effective coaching. This advert is typical for management positions and these requirements likely to become more prevalent as the need to be effective at the people side of the management role becomes more crucial.

The job is for a Branch Manager at a Retail Bank yet there is no mention of needing previous banking experience or to hold that profession’s qualifications. The essential elements of the job are those on the people management side.

You may have no desire to work as a coach but for opportunities to work as a manager of people, increasingly it will be your coaching skills that prove essential.

Matt Somers

Matt Somers

Matt Somers is the UK’s leading trainer of managers as coaches. His coaching skills training programmes, books, articles and seminars have helped thousands of managers achieve outstanding results through their people.

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