I’m not pals with Paypal

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Is it me?

A while ago we decided to try to make it easier for our customers to do business with us by enabling them to pay by credit card.

First call was my bank who seemd to think £25 a month to service a handful of transactions a year was perfectly reasonable. ’nuff said.

So we turned – as many do – to good ol’ Paypal; assured by their web page sales blurb that our customers could merrily brandish their credit card irrespective of whether they had a Paypal account or not.

I pasted in their little Buy Now button and assumed all was well. And indeed it was. Until someone actually tried using this button to give me some money.

They were met with a succession of error messages that I’ll not bore you with but which amounted to “Go away”.

Now, I’m no Richard Branson but it struck me that this probably wasn’t too great for business so I decided I would call up the Paypal guys and have them restore my sense of Tickety Boo.

The automated voice interactive thingy eventually directed me to….. well I can only conclude it was the same island as the characters of Lost find themselves stranded upon. The explanation was equally baffling. It seems you can use your credit cards to pay for things from Merchants who use Paypal, but only up to a limit. Nobody appears certain what these limits are but I’m sure the numbers 8,15, 23 and so on featured.

I thought that because Paypal take a commission whenever someone pays for something via their intermediary system that the more they allowed this to happen, the more money they’d make. I’m clearly missing something.

Please leave me some comments or advice on this one. Would it be easier to ask my clienst to roll up a bundle of tenners and push them through my letterbox?

Matt Somers

Matt Somers

Matt Somers is the UK’s leading trainer of managers as coaches. His coaching skills training programmes, books, articles and seminars have helped thousands of managers achieve outstanding results through their people.

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