Last week we ran our Coaching at Work skills training programme for managers who wish to get better results from their teams.
Here are the participants’ personal learning objectives and my final advice to them at the end of the course.
(Names have been changed to protect the innocent)
Scary: Coaching as part of self-development
The coaching approach will enhance your (and your people’s) self-development as it makes ‘doing’ and ‘learning’ part and parcel of the same thing. As we observed on Day 1, if a ball can teach us how to catch, then our customers can teach us how to serve them, our staff can teach us how to manage and so on.
Sporty: To kick off a coaching culture
A coaching culture takes root when the development of people is integral to running the business, not secondary to it. It may be a long journey, but you’ve clearly made some solid first steps! More advice here: http://www.mattsomers.com/pages/howtobuildccsignup.html
Ginger: Coaching for change
Let’s face it, change is actually the most natural part of life! We’re changing constantly from birth to death. Where people are resistant to change it is because they are getting more of their needs met by the current circumstances than they can imagine getting in the changed situation. Until they are themselves convinced that situation B is better than situation A, they will remain stuck and sabotage any attempt to force them to change. The good news is you can use coaching to explore their current perceptions of Reality and create a more compelling Aim.
Posh: Coaching for involvement
Remember our definition of Responsibility: A person’s choice to own a task and see it through. This is involvement in action. I would pay particular attention to the Options and Way Forward questions; ‘What could YOU do?’, ‘What else could YOU try?’, etc.
Baby: Coaching for relationship building and self-confidence
Confidence is a product of having success and knowing we were responsible for such success. Use coaching to create Ways Forward with a high chance of success and you’ll see your teams confidence grow. Stronger relationships will be the natural by-product of this too.