Just returned from my annual sojurn to Marbella on the Costa del Sol. A fortnight to get away from thoughts of coaching for performance (despite my obsession with such things) and to just relax and unwind instead.
However, it’s inevitable that on holiday you’re going to encounter customer service of various kinds and qualities. I encountered airports, airlines, taxis, restuarants and shops and enjoyed varying levels of service in each. Customer Service is another passion of mine or to be more precise, helping teams and organisations get to grips with its demands, so I couldn’t help but notice.
For now I just want to tell you about a very positive example. We enjoyed two gorgeous meals at La Paloma in Orange Square: part of Marbella Old Town. The food is unbelievably good but the prices realistic. The setting is rustic and wonderful and the service from the owner Raymond and his staff attentive without ever being over bearing. It can be done!
Unfortuantely, I don’t have his number or web address, but if you’re in the area, it’s easy to find as you stroll around.
In the meantime here is a picture of a nearby Beach (The pale skinned Brit in the foreground is NOT me!)